We're here to help 👋
Sippy support
Need a hand with the app? Email us and a real person will get back to you — usually within 1–2 business days.
Email us
support@novaz.appInclude your iPhone model and iOS version. Please don't send us your health details — we don't need them to fix an app problem, and we'd rather not hold them.
Send an emailReminders
A reminder that didn't arrive, arrived silently, or stopped after a while? Tell us your iPhone model, your iOS version, and your wake and bed times.
Goals & history
A day counted on the wrong date, a streak that broke for no reason, a goal that won't stay put? We'll work through it with you.
PRO & restoring
A subscription that won't restore, an accessory that didn't unlock, or a question about what PRO includes — we'll sort it out. To cancel, go to Settings › your name › Subscriptions on your iPhone.
We can help with the app. We can't tell you how much you personally should drink, or advise you about a health condition — for those, please speak to a doctor.
Browse the guides
- How to set a water reminder on your iPhone
- Set your daily water goal
- Log a glass of water in one tap
- Cats or trees: pick what you are looking after
- What the app does, and what it deliberately does not
- Water reminders are not showing up
- When reminders arrive, and when they stay quiet
- Gentle or Normal: how often you are reminded
- Log water straight from the notification
- Why reminders stop before bed
- How your daily water goal is worked out
- Hot days and workouts raise today's goal
- Do tea, coffee, milk and soup count?
- Can you drink too much water?
- Change the cup sizes on the home screen
- How a new cat or tree is born
- Gifts, accessories and the sticker book
- Farm decorations and festive days
- Sippy PRO: what it unlocks
- How water streaks work
- Streak freezes and rest days
- The weekly challenge
- Build a water habit that actually lasts
- Home Screen and Lock Screen widgets
- Log water from Control Center or the Action button
- Log water with Siri and Shortcuts
- The Apple Watch app
- Sync your water with Apple Health
- Progress on the Lock Screen and in the Dynamic Island
- Where your drinking data is kept
- Back up, and move to a new iPhone
- Travel, time zones and late nights
- Fix or delete a drink you logged